Security company president pens letter to mayor

Video shows Emma Anderson pulled off train

MIAMI – The president of a private security company whose guard was caught on camera pulling an 82-year-old woman off a Miami-Dade County Metrorail train assures the county mayor a thorough review into the incident will be completed.

John Williams, the president of 50 State Security Services, wrote the letter to Mayor Carlos Gimenez on Tuesday.

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Cell phone video taken Feb. 20 showed a 50 State Security guard pull Emma Anderson off the bus because she was singing a spiritual hymn. Her attorney filed a Freedom of Information Act request for Miami-Dade Transit's policies and procedures when dealing with the elderly.

"As we work through the process, I want to give you my personal assurance of a complete and thorough review of the matter," wrote Williams. "50 State is proud to be working with Miami-Dade Transit, and as a long-standing, 42-year-old Miami-Dade based organization, it is certainly our goal to serve our community in the utmost capacity."

READ: 50 State Security letter and report to Gimenez

The North Miami-based company received the county's $72 million transit security contract almost four years ago.

The security guard has an excellent record as a security guard, according to the county. He has since been reassigned.