Carnival Triumph resumes return after stop

Published On: Feb 14 2013 02:56:03 PM EST
Updated On: Feb 14 2013 04:44:25 PM EST
HOUSTON -

The crippled Carnival cruise slowly making its way back to dry land suffered another setback Thursday when a tow line snapped, setting the ship adrift once again as crews worked to repair it.

On board, passengers described overflowing toilets, sewage backed up in showers, scarce food and people getting sick, bringing the scene into sharper focus after a week at sea. What began as a four-day voyage from Galveston in the Gulf of Mexico has turned into a vacation nightmare, not at all the luxury cruise touted in brochures.

Passengers were expected to make it to shore Thursday night -- only to then face an hours-long bus ride or other travel hassles to finally get back home. Frustrations with the cruise line were simmering on and off the ship, as passengers and their relatives questioned why it has taken so long to get back to dry land after an engine-room fire disabled the ship Sunday.

"There's poop and urine all along the floor," Renee Shanar, of Houston, said from her cellphone aboard the ship. "The floor is flooded with sewer water ... and we had to poop in bags."

The ship was in sight of the Alabama shore Thursday afternoon when the tow line broke.

Until the repair is complete, the ship is "dead in the water and when they reconnect safely, they then proceed on their way," Coast Guard Petty Officer William Colclough said.

The 14-story ship still has to negotiate a tricky shipping channel before it could dock. Before the line broke, the ship was traveling about 5 mph.

Television images from CNN showed passengers with signs of "Help" and "I love you" hanging from their cabin rooms. Others walked around the deck, some waving to the helicopters flying above. People in boats, presumably officials from Carnival, the Coast Guard and Customs, have boarded the ship.

Shanar, who is on the ship with her husband, said the couple had a cabin with no windows, so they have been sleeping outside for days. She said the food has been distributed on the 9th floor, and some of the elderly have needed younger people to bring it to them. They were initially only given cold cuts, like turkey and vegetable sandwiches. Then another cruise line dropped off hamburgers and chicken sandwiches, but the line for that fare was nearly four hours long.

"And then people started getting sick from the food," she said.

The company has disputed the accounts of passengers who describe the ship as filthy, saying employees are doing everything to ensure people are comfortable.

Terry Thornton, senior vice president for Carnival Cruiselines, said they received an extra generator that allowed them to serve hot food on the ship Wednesday night, and that the food services will be fully operational when they are docked.

That isn't expected until at least 8 p.m., perhaps later and the massive ship still needs to travel through tricky turns and cross currents -- all without the help of its engines.

"This is going to be a long day," Thornton said. "There is no way we can speed up the process."

When passengers arrive in Alabama, their stay will be short. Carnival said in a statement late Wednesday that passengers were being given the option of boarding buses directly to Galveston, Texas, or Houston -- a roughly seven-hour drive -- or taking a two-hour bus ride to New Orleans, where the company said it booked 1,500 hotel rooms. Those staying in New Orleans will be flown Friday to Houston. Carnival said it will cover all the transportation costs.

"I can't imagine being on that ship this morning and then getting on a bus," said Kirk Hill, whose 30-year-old daughter, Kalin Christine Hill, is on the cruise. "If I hit land in Mobile, you'd have a hard time getting me on a bus."

Hill is booking a flight from Amarillo, Texas, to New Orleans to meet his daughter when she gets there.

Vance Gulliksen, a Carnival spokesman also said the company chose to bus people to New Orleans because it "offered additional capacity and flexibility which was important to us."

Thelbert Lanier was waiting at the Mobile port for his wife, who texted him early Thursday.

"Room smells like an outhouse. Cold water only, toilets haven't work in 3 1/2 days. Happy Valentines Day!!! I love u & wish I was there," she said in the text message, which was viewed by The Associated Press. "It's 4:00 am. Can't sleep...it's cold & I'm starting to get sick."

Robert Giordano, whose 33-year-old wife Shannon is aboard the cruise liner with a group of friends of hers from Edmond, Okla., said he has yet to speak to someone at Carnival. All his information has come through pre-recorded phone calls, the most recent one Wednesday afternoon when he was told the ship would "probably" arrive in Mobile late Thursday or early Friday. He got better information, he said, when the "Today" show called him.

"A complete utter surprise to me. I'm excited but I didn't know about that," Giordano said. "That's the biggest frustration for me now is that the media knows more than the family members do and certainly more than the passengers do on the ship."

Gulliksen said the Triumph is now expected arrive in Mobile between 8 and 11 p.m. Thursday. He said the company has tried to keep families updated and established a toll-free number for friends and relatives. Gulliksen said about 200 Carnival employees are in Mobile waiting to assist passengers upon their arrival, and some will go on board to assist when the ship sails in.

The ship left Galveston for a four-day cruise last Thursday with 3,143 passengers and 1,086 crew members. The ship was about 150 miles off Mexico's Yucatan Peninsula when an engine room fire knocked out its primary power source, crippling its water and plumbing systems and leaving it adrift on only backup power.

No one was injured in the fire, but a passenger with a pre-existing medical condition was taken off the ship as a precaution.

In Mobile, officials were preparing a cruise terminal that has not been used for a year to help passengers go through customs after their ordeal.

Mobile Mayor Sam Jones questioned the plan to bus passengers to other cities, saying the city has more than enough hotel rooms and its two airports are near the cruise terminal.

"We raised the issue that it would be a lot easier to take a five-minute bus ride than a two-hour bus ride" to New Orleans, Jones said. Jones said Carnival employees will be staying in Mobile.

Carnival Cruise Lines has canceled more than dozen more planned voyages aboard the Triumph and acknowledged that the crippled ship had been plagued by other mechanical problems in the weeks before the engine-room blaze. The National Transportation Safety Board has opened an investigation.

Gulliksen said the Triumph's recent mechanical woes involved an electrical problem with the ship's alternator on the previous voyage. Repairs were completed Feb. 2. He said there was no evidence between the previous problem and the fire.

Once docked, the ship will be idle through April.

Passengers to receive refunds, credit for future cruise

Carnival said all of the passengers will receive a full refund for the cruise, along with transportation expenses. They'll also be reimbursed for all purchases aboard the ship, except for gift shop and casino charges. They will also received a future cruise credit equal to the amount paid for this voyage.

On Wednesday, Carnival officials said all passengers will also get $500 compensation.

"We know it has been a longer journey back than we anticipated at the beginning of the week under very challenging circumstances," Cahill said. "We are very sorry for what our guests have had to endure. Therefore, in addition to the full refund and future cruise credit already offered, we have decided to provide this additional compensation." 

Carnival cancels 14 voyages

Carnival Cruise Lines cancelled 12 additional voyages of the cruise ship Triumph on Wednesday.

The cancelled cruises, which include sailings from Feb. 21 through April 13, are in addition to two previously cancelled voyages departing from Galveston on Feb. 11 and Feb. 16.

Guests booked on the cancelled voyages will receive a full refund, reimbursement for non-refundable travel expenses and a 25 percent discount on a future three- or five-day cruise or a 15 percent discount on a six- to-seven day cruise.

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Photos: Carnival Triumph

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